FAQ
Plain answers
Billing, key handling, data practices, and what the extension can and cannot do.
Billing
How does the free trial work?
Seven days, fully featured. Checkout collects a card up front through Stripe; cancel before day seven and nothing is charged.
How do I cancel?
Billing → Manage subscription in the app opens the Stripe customer portal. Cancellation applies at the end of the current period.
What happens if a payment fails?
You get a 3-day grace period with full access. If payment still fails after that, the account drops to read-only — nothing is deleted, and paying again restores everything.
Bring your own keys (BYOK)
Which providers can I bring?
Anthropic, OpenAI, and Google. Add a key in Settings; scoring, tailoring, and prep then run against your key.
How are my keys stored?
Envelope-encrypted at rest: each key gets its own AES-256-GCM data key, wrapped by a master key. Keys are write-only — the UI and API can show the last four characters, never the key itself.
Can I remove a key?
Yes, instantly, from Settings. Work in flight falls back to platform models within your plan quotas.
Data handling
What do you store?
Your resume versions and accomplishment bank, targeting questionnaire, matched postings with scores and rationales, pipeline history, and generated artifacts. All of it scoped to your account.
Do you train models on my data?
No. Your data is used to serve you — scoring, tailoring, prep — and for nothing else.
Can I delete my account?
Yes. Account deletion erases your data with a verified cascade — postings, artifacts, history, and stored keys included.
Chrome extension
What permissions does it need and why?
Access to the page you invoke it on — to read the job posting you are viewing and send it to your Jobably account. It reads nothing in the background and has no access to other tabs.
How does it authenticate?
With a personal access token you create in Settings, scoped to posting ingestion. It cannot read your pipeline, billing, or keys — and you can revoke it any time.
Cancellation & data export
What happens to my data when I cancel?
Read-only access continues so you can reference your pipeline and artifacts. Deleting the account removes everything permanently.
Can I export my tailored resumes?
Yes — every tailored resume is downloadable as .docx from the app at any time, including while read-only.
Something unanswered? Contact us — a human reads every message.
Your next role is posted at 3 a.m.
Jobably sees it, scores it against your bar, and has a tailored resume waiting by the time you wake up. Seven days free — no card required to look around.

